Hi, I am

GAVIN ZENG

Interaction

Product

Experience

Service

Prototyping

Bridging Digital & Physical

My work spans digital interfaces, physical touchpoints, and service journeys. I focus on how people actually make decisions under real constraints such as uncertainty, limited time, and trust. I use research to identify the most important barrier, then apply systems thinking to design the end to end flow.

Shaping Decision Moments

I focus on how people move from hesitation to action, especially under pressure or uncertainty. Whether designing a gesture-based installation or a scheduling flow, I care about feedback, clarity, and behavioral impact.

Designing Within Constraints

I focus on how people move from hesitation to action, especially under pressure or uncertainty. Whether designing a gesture-based installation or a scheduling flow, I care about feedback, clarity, and behavioral impact.

Extends Beyond Screens

I design for emotional states, environmental context, and timing. From a farmer’s market screening journey to an AI-powered factory dashboard, I consider how touchpoints connect over time and outside of the screen.

Think In Systems

I map stakeholders, incentives, and operational flows. I am interested in how digital, physical, and human layers coordinate to produce trust and reliability.

Test Assumptions

I build to test assumptions early, whether through code, electronics, spatial models, or interactive simulations. Prototyping allows me to uncover constraints in reality that theory alone cannot reveal.